SUNNYVALE — An Amazon artificial intelligence technology crafted in the South Bay could more readily enable same-day deliveries.
The e-commerce titan said it has launched a new Agentic AI team at the company’s Lab126 research and development hub in Sunnyvale, which includes Amazon’s office tower at 1100 Enterprise Way.
Amazon Lab126 office and research building at 1100 Enterprise Way in Sunnyvale, seen in 2023. (Google Maps)
Agentic AI systems make decisions and take actions with minimal human supervision.
The new technologies could provide wide-ranging capabilities to robots operating in Amazon distribution and logistics hubs.
“The development of our Agentic AI framework represents a fundamental shift in robotics,” Amazon stated in an information packet the tech company sent to this news organization.
Amazon added, “Instead of rigid, specialized robots, we’re creating systems that can hear, understand, and act on natural language commands, turning warehouse robots into flexible, multi-talented assistants.”
Those are the improvements that Amazon aims to roll out within its distribution and logistics warehouses.
Other endeavors are underway that could dramatically improve Amazon’s capabilities to more efficiently navigate the “last mile” leading to a customer’s location.
“We are sharing a milestone that will shape the journey of every Amazon package,” Amazon stated in the information the company sent to this news organization.
Amazon said it is using a new artificial intelligence system to power its supply chain optimization technology, or SCOT.
The AI system can process more than 400 million items over 270 different time periods. This approach is revamping how Amazon positions its inventory and prices items.
“SCOT is turning AI science into same-day deliveries by predicting what customers want before they click buy, reducing delivery times by almost a full day while simultaneously lowering our carbon footprint,” Amazon stated.
Amazon’s new supply chain model aims to look forward in a predictive way as much as it depends on the analysis of the outcomes and actions of the past.
“The model consistently improves the customer experience, allowing us to predict what hundreds of millions of customers will want, where they’ll want it, and when, delivering what matters the most to customers without delay or waste,” Amazon stated.
The new delivery effort has gone live across the United States, Amazon said.
“Items that previously took two days to deliver may now arrive the same day,” Amazon said. “The technology recognizes local demand patterns, ensuring customers get what matters to them without delay.”
Amazon said it’s also analyzing many building images and photos to improve delivery efforts by drivers.
“This innovation is making it much easier for Amazon drivers to find the right delivery spot, especially in tricky places like big office complexes or university campuses,” Amazon stated.
The technologies help an Amazon driver determine the best place to park.
“Customers get their packages faster and with fewer mix-ups, while drivers spend less time determining the best path to drop off the package at the place,” Amazon said.